"I understand the system of trying to call at 8:30am, and it being pot luck whether you get through and secure an appointment for that day (before it being fully booked).
After waiting 20+ minutes to get through, however, what I absolutely don't appreciate, is the rude receptionist being condescending to me about this system. I know how it works, and a simple friendly manner helps when feeling unwell & frustrated. A rude, patronising manner doesn't help.
The receptionist I spoke with could do with going on a people skills course."
–Anonymous, 28th January 2019
After waiting 20+ minutes to get through, however, what I absolutely don't appreciate, is the rude receptionist being condescending to me about this system. I know how it works, and a simple friendly manner helps when feeling unwell & frustrated. A rude, patronising manner doesn't help.
The receptionist I spoke with could do with going on a people skills course."
–Anonymous, 28th January 2019
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