Addison House - Haque Practice

Hamstel Road, Harlow, Essex, CM20 1DS


Average review score of 3.6 from 17 customer reviews

"Making a call to book an appointment.
I would be on hold for 8-10 minutes for someone to answer and then to just hang up. I am then calling again being on hold to wait 12/13 minutes for someone to pickup the phone and begin dialling numbers I am repeatedly saying hello to have the phone be put down on me. So again I am ringing the surgery for the 3rd time waiting 19/20 minutes on hold for then to have my call answered to say no available appointments and that I should ring at 8am as it is now 8:50 am this has happened on a few seperate occasions.

Appointment booked.
I made an appointment for my daughter and was told by reception the nurse is running on time. 20 minutes past my appointment time I go to reception to say as the nurse has not called anyone in she said she would get a message to the nurse a further 10 minutes of waiting and we were called in. The nurse apologised saying she was not informed of any patient being booked in as she does not have any until later in the day so did not look at her booking screen."
Anonymous, 5th March 2019


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