Alpine House Surgery

86 Rothley Road, Mountsorrel, Loughborough, Leicestershire, LE12 7JU


Average review score of 3.6 from 16 customer reviews

"I have just been to the surgery for my annual flu jab. I am 71 years old and have to say it was not as well organised as it has been in past years. What is going on Alpine Surgery? All the posters up advertising the flu were for clinics in September. I believe that I am entitled to a shingles vaccination. Well that's what my brother in law told me who is the same age and just had one. I was never asked to have one with my flu, I have not been invited to attend for one and when I looked on my online records to check (as being 71 I am inclined to forget) the only information available on there was that I was due childhood vaccinations and never had them. Well I wouldn't would I as they were not available when I was that age! What a load of useless information. Now I have got to call up the surgery to find out if I have had it or when I can get one. The information available for patients via both the website and in the surgery itself is shocking. Never (or rarely) updated which leaves patients having to make the dreaded telephone call in the hope that they can get through to someone who knows what they are talking about. It s real shame Alpine Surgery that it has come to this as I have been a patient for well over 30 years and the service was always top notch."
Anonymous, 12th November 2018


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