"As others have commented, this practice was excellent some time ago. Then came changes.
We were able to make appointments to see a specific doctor, now it is extremely difficult to do so.
We were able to make appointments to see a doctor online, now it appears impossible.
We used to be able to call for an appointment, now we have to ring, leave a message for a doctor to call back to discuss our conditions/concerns, after which he/she will decide if we need to visit surgery. What a waste of time. The doctor who calls us will be a long-term staff member but here's the thing ... if this doctor decides we are poorly enough for an appointment, we often end up with a junior doctor or as described recently "almost a G.P."
I have been misdiagnosed by 2 trainee doctors and ended up returning to the surgery to see an established member of staff or once ended up at Hereford hospital, wasting their time and mine.
We object to discussing conditions/concerns with reception staff. We do not believe they are always able to make a speedy decision about the appropriate doctor, training or no training.
I see the practice is still accepting new patients. One wonders why if they already find it tricky to keep an appointment system in place. It would be better all round if they made a U-turn.
To sum up, constantly making changes to appointment systems is annoying for patients. We have suspicions about the motives for the junior doctor thing ... it is almost as if we, the patients, are being sieved through the system, only ending up with an established qualified G.P. if we are persistent enough to by-pass a trainee. Is this a money-saving scheme? Seems like it could be."
–Gibbens, 19th February 2018
We were able to make appointments to see a specific doctor, now it is extremely difficult to do so.
We were able to make appointments to see a doctor online, now it appears impossible.
We used to be able to call for an appointment, now we have to ring, leave a message for a doctor to call back to discuss our conditions/concerns, after which he/she will decide if we need to visit surgery. What a waste of time. The doctor who calls us will be a long-term staff member but here's the thing ... if this doctor decides we are poorly enough for an appointment, we often end up with a junior doctor or as described recently "almost a G.P."
I have been misdiagnosed by 2 trainee doctors and ended up returning to the surgery to see an established member of staff or once ended up at Hereford hospital, wasting their time and mine.
We object to discussing conditions/concerns with reception staff. We do not believe they are always able to make a speedy decision about the appropriate doctor, training or no training.
I see the practice is still accepting new patients. One wonders why if they already find it tricky to keep an appointment system in place. It would be better all round if they made a U-turn.
To sum up, constantly making changes to appointment systems is annoying for patients. We have suspicions about the motives for the junior doctor thing ... it is almost as if we, the patients, are being sieved through the system, only ending up with an established qualified G.P. if we are persistent enough to by-pass a trainee. Is this a money-saving scheme? Seems like it could be."
–Gibbens, 19th February 2018
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