Angel Hill Surgery

1 Angel Hill, Bury St Edmunds, Suffolk, IP33 1LU


Average review score of 3.4 from 5 customer reviews

"I posted a review regarding a disappointing lack of care 3 or 4 years ago in connection with my elderly mother’s treatment. This was cleverly edited to make the practice look more professional that it actually is. I should have pursued this at the time.
My mother (86) is tough, and surviving cancer for now. She came for a flu jab on 12/11/18 and has been in enormous pain in the arm used for the injection ever since. Apparently, when she had her mastectomy she was told never to have any injections in her left arm. I asked her why the nurse at Angel Hill was not aware of this advice, my mother said well it seems she never read my notes because afterwards when I said that I had my BP checked at Oncology, she looked very surprised and asked, (not kindly), why were you at Oncology? My mother just pointed at the screeen. All of the information was there, had this nurse bothered to read it.
So, let’s see if the practice finds a way to edit this post to cover themselves in glory. I am in the process of changing practices for my husband and me. It used to be a great and caring practice.
Hard to give an assessment of my own treatment as I can never get an appointment."
Anonymous, 15th November 2018


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