"Not being able to future book appointments is annoying. Calling at 8 to get an appointment is a lottery. Appointments are never on time, even if youâve got the first appointment of the day. Often runnung ten minutes late. Only time Iâve felt really listened to was when a student doctor was in so Iâm guessing it was a bit of a performance for them on behalf of the doctor.
Getting bloods taken - nightmare. Took 10 attempts and ended up very bruised.
Worst experience - I got into the appointment (running ten mins late) crying as was distressed. Tried to explain my situation. Doctorâs mobile phone rang. With no explanation or apology he picked up the phone and took the call (from water board) for about 10 minutes. No apology when heâd finished. I didnât feel like the Practice Manager was that bothered when I complained.
Best - reception, pharmacy and healthcare staff are all lovely."
–Anonymous, 13th March 2018
Getting bloods taken - nightmare. Took 10 attempts and ended up very bruised.
Worst experience - I got into the appointment (running ten mins late) crying as was distressed. Tried to explain my situation. Doctorâs mobile phone rang. With no explanation or apology he picked up the phone and took the call (from water board) for about 10 minutes. No apology when heâd finished. I didnât feel like the Practice Manager was that bothered when I complained.
Best - reception, pharmacy and healthcare staff are all lovely."
–Anonymous, 13th March 2018
ABOUT LOCAL GP - BARNARD CASTLE SURGERY
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