Bideford Medical Centre

Abbotsham Road, Bideford, Devon, EX39 3AF


Average review score of 3.9 from 8 customer reviews

"Having only been a patient at this surgery for less than a year I have had limited interaction however there has been issues every time. The phone system does not seem to be able to cope with demand neither do the policies around prescriptions and appointments. I was registered with a gp I specifically asked not to be but was told not to worry as I could see whoever I wanted. One the few occasions I've seen a doctor for both urgent and a non urgent problems I've been told it has to be my registered gp. I haven't been able to obtain answers to basic medical questions without waiting weeks to receive a letter in the post. The prescription process is a nightmare and unlike anything I've ever seen. On the 3 occasions I've needed medication there has been issues and long delays from being on hold on the phone for 30mins to being told to collect prescriptions on a set day to find they haven't been received by the pharmacy as the team have not written them up. I've also received advice to take medication that would have a detrimental effect on my newborn son. After each appointment I've received a text asking me to rate the service. I've only ever been signposted to leave feedback on a website when I've provided a good rating which I think speaks volumes. I'm not sure how they can be committed to continuous improvement if they don't listen to the problems facing their customers. Due to these issues I've seen no alternative than to transfer to another surgery which is a real shame as the nursing and midwifery teams are fantastic here"
Anonymous, 4th March 2019


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