"I have been with Birchwood medical practice a number of years and generally they they have a reasonable service. I had a very good doctor, who was very helpful and caring. He has left the practice now. I would say the other doctors Iâve seen have been good and proficient in there roles, if not having the same level of engagement and care for the patient. You rarely do get doctors anywhere who will actually engage on your level and come across in such a caring manner however.
In terms of the front desk. Itâs a very busy practice, as many are and I donât think their screening process for patients is necessarily that great! They ask for info about whatâs wrong, which they never used to do and the receptionists can come across in a patronising manner. Ie They can trivialise your ailments and patronise you, suggesting very obvious things, such as pain killers. More importantly theyâre not you, so donât know what level of pain your in relating to the ailment and theyâre certainly not a doctor, so could end up delaying an appointment for someone who has got a serious medical condition ie glandular fever. I think the model with the reception team is very clinical, without the element of empathy and care unfortunately!"
–With P, 17th October 2018
In terms of the front desk. Itâs a very busy practice, as many are and I donât think their screening process for patients is necessarily that great! They ask for info about whatâs wrong, which they never used to do and the receptionists can come across in a patronising manner. Ie They can trivialise your ailments and patronise you, suggesting very obvious things, such as pain killers. More importantly theyâre not you, so donât know what level of pain your in relating to the ailment and theyâre certainly not a doctor, so could end up delaying an appointment for someone who has got a serious medical condition ie glandular fever. I think the model with the reception team is very clinical, without the element of empathy and care unfortunately!"
–With P, 17th October 2018
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