"The way in which you now need to make an appointment is terrible, more so for people who work full time. Many people work full or long hours, so getting an appointment is virtually impossible. Have phoned recently to make an appointment for myself to be told that i would need to phone the surgery, then wait for a call back to discuss medical issue, for the doctor to then decide if i then need to come in. I now have a very painful and limiting medical problem but firstly finding it difficult to ring the surgery during open hours because of work.
I very reluctant to discuss my issue in front of my colleagues, plus my medical issues should be confidential between me and my doctor. My employer pays me to do a job and not sit and wait for a doctor to call me back and then have a discussion about medical issues, it is also very disconcerting that the emphasis here is on appointments for those that do not work and the infrastructure does not support those that do, which ultimately encourages sick days and absence from work.
If I do need to see or speak to a doctor it is again really difficult, having been told if you don't ring in early enough you won't get a face to face appointment. The new system may be more effective for the surgery, but it has made it virtually impossible for many patients to be able to see a doctor. Have been with this surgery for nearly 15 years and this is the worst system that has been introduced.
i appreciate and understand the ever growing demand on our NHS, however, why does the surgery staff always make you feel second rate for being ill and that as a working , tax paying individual we do not matter. what happend to the extended hours appointments, as it currently stands i have a greater chance of finding a T-Rex or Striking Gold in Sandwell than getting an appointment here."
–Anonymous, 28th February 2019
I very reluctant to discuss my issue in front of my colleagues, plus my medical issues should be confidential between me and my doctor. My employer pays me to do a job and not sit and wait for a doctor to call me back and then have a discussion about medical issues, it is also very disconcerting that the emphasis here is on appointments for those that do not work and the infrastructure does not support those that do, which ultimately encourages sick days and absence from work.
If I do need to see or speak to a doctor it is again really difficult, having been told if you don't ring in early enough you won't get a face to face appointment. The new system may be more effective for the surgery, but it has made it virtually impossible for many patients to be able to see a doctor. Have been with this surgery for nearly 15 years and this is the worst system that has been introduced.
i appreciate and understand the ever growing demand on our NHS, however, why does the surgery staff always make you feel second rate for being ill and that as a working , tax paying individual we do not matter. what happend to the extended hours appointments, as it currently stands i have a greater chance of finding a T-Rex or Striking Gold in Sandwell than getting an appointment here."
–Anonymous, 28th February 2019
ABOUT LOCAL GP - BLACK COUNTRY FAMILY PRACTICE
Black Country Family Practice haven't written an "About Us" yet. If you are the practice manager or owner and wish to update this listing then please create an account or login to your management dashboard to amend the required details.
How to find Black Country Family Practice
Click here for directions
JOB VACANCIES
In 2019 we'll be adding Job Vacancies to the Most Recommended GP website. Visitors will be able to browse and search for jobs, whilst practices will be able to upload job availabilities in a seamless manner.
Is this your practice?
If you own or run this practice, log in to
your dashboard or contact us to sign up to our service in order to
add this information to your public profile.