Bridgnorth Medical Practice

Northgate Health Centre, Northgate, Bridgnorth, Shropshire, WV16 4EN


Average review score of 2.8 from 15 customer reviews

"I ordered a prescription on 30th nov, when i went to collect it from pharmacy i was told that the particular supplier had discontinued and they were trying to get more stock from somewhere else. Went back on the 12th dec when i was down to my last stock of my medication only to be told that because the supplier had changed the prescription needed to be re worded and re signed by a doctor. So i went back to the doctors reception desk at 10am and told them this prescription was now an emergency and had been ongoing for 12 days. They told me to come back at 4pm to get my new prescription.
I went back at 4pm only to be told that the on call doctor was busy and he still hadnt done a new prescription. So i said i would wait.
I sat and waited for 90 mins and as i knew the pharmacy closed at 6pm i was getting quite anxious as there is now half an hour to go.
The receptionist just kept shrugging me off saying doctors busy. Can't do anything.
Having waited for this to be done since 10am that morning. I find it incredible that only 1 doctor in a practice of this size would have been able to help with this matter.
The shutters came down on the pharmacy and with no prescription still at 6pm i had no alternative than to leave without my emergency prescription and return home.
I am now back at home with none of my controlled drug as I've run out. And still had no word from the surgery as to when i can fetch this illusive prescription.
Feeling very frustrated at the lack of urgence and lack of care given.
Never had a good experience at this surgery."
Edwards, 12th December 2018


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