Brook Medical Centre

98 Chell Heath Road, Bradeley, Stoke On Trent, Staffordshire, ST6 7NN


Average review score of 3.1 from 16 customer reviews

"You can ring any time of the day and there is always at least a 20 minute hold before you get to speak to the reception staff who are a delight. Sarcasim, I assure you. They diagnose you before you speak to a doctor which I’m sure they are not medically trained to do so. And if you refuse to tell them your problem they refuse to arrange an appointment for you. On top of that, the reception staff are rude and would rather you not bother to call up and waste their time. If by some magic you get an appointment (you must be extremely sick to do so) you get the rude patronising attitude in person with a 40 minute wait after your appointment time.
The doctors are hit or miss, to get a good doctor you must wait 2 months but ring everyday to check. Some doctors you must have blood pouring out of you to be taken serious.
And if you want your child to be seen don’t count on a doctor as they aren’t interested. Must a nurse in the first 4 instances before they consider seeing your child. And again it’s a 2 month wait.

So overall, don’t bother. Call 111 or go to the Haywood if your registered here."
Anonymous, 26th February 2019


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