"I received a letter stating doctor wanted a telephone consultation with me, I rang surgery to arrange appointment & I double checked that surgery had my correct contact details. I am annoyed all day I have waited still now 6.15pm no phone call. Am so angry I was 10 minutes late few weeks back after tending to my sick parent & reception staff tried laying the law down with me. Seems nothing has changed much.
My mother is very sick she's now palliative & every month she has medication missing. She has been without steroid tablet for 5 months now, she doesn't get her inhalers therefore I have to go without & give her mine. We have been at the practice for about 15 years surely they can print a prescription how difficult can it be. After all this time surely they could get the meds right. I tried 67 times to get through one morning & gave up. I've even been cut off the phone & staff member didn't ring back. My mother & I both need pneumonia jab been asking for 2 years still waiting for them to ring regarding this from last year. Only stay out of convenience really thought things would change"
–Anonymous, 16th October 2018
My mother is very sick she's now palliative & every month she has medication missing. She has been without steroid tablet for 5 months now, she doesn't get her inhalers therefore I have to go without & give her mine. We have been at the practice for about 15 years surely they can print a prescription how difficult can it be. After all this time surely they could get the meds right. I tried 67 times to get through one morning & gave up. I've even been cut off the phone & staff member didn't ring back. My mother & I both need pneumonia jab been asking for 2 years still waiting for them to ring regarding this from last year. Only stay out of convenience really thought things would change"
–Anonymous, 16th October 2018
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