"I appreciate being greeted by a friendly face at Reception and being dealt with in a friendly manner.
If something can't be sorted out there and then the staff have always resolved the problem and informed me quickly, or phoned to say that there is a delay, and responded when the information was available.
I overhear them talking nicely to patients whose understanding is diminished, being patient and trying to ensure that the patient understands what is necessary.
No appointment system can meet everyone's expectations. If I have had a problem the reception staff have always been polite and helpful. I know some will complain but when the demand is greater than the supply what do you do? The practice offers early morning and late evening appointments already.
I really appreciate the friendliness and help I get from Brunton Park Medical Centre having experienced unfriendly and unhelpful staff in a different practice."
–Sheila B, 6th May 2018
If something can't be sorted out there and then the staff have always resolved the problem and informed me quickly, or phoned to say that there is a delay, and responded when the information was available.
I overhear them talking nicely to patients whose understanding is diminished, being patient and trying to ensure that the patient understands what is necessary.
No appointment system can meet everyone's expectations. If I have had a problem the reception staff have always been polite and helpful. I know some will complain but when the demand is greater than the supply what do you do? The practice offers early morning and late evening appointments already.
I really appreciate the friendliness and help I get from Brunton Park Medical Centre having experienced unfriendly and unhelpful staff in a different practice."
–Sheila B, 6th May 2018
ABOUT LOCAL GP - BRUNTON PARK HEALTH CENTRE
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