"I have been extremely disappointed by the service offered by this GP.
On signup, I was told that if I required an appointment, I should ring before 8am. However, upon doing this, I found that before 8am, I simply received an automated message telling me the surgery was closed. If I rang shortly after 8am, the line was busy, leading to the call being disconnected.
This happened for many days in a row. After this frustration, I rang several times over the period of an hour to try and speak to someone, once again the line was busy and I was never able to speak to anyone.
I needed an appointment to review my medications, as is standard practice for new patients. However, due to the days of poor communication, I am now running very low on supplies of my medication. My medication is linked to my anxiety, my experiences with this practice have caused me a great deal of stress and anxiety over the last weeks, worsening my mental health.
I have visited the surgery in person to try and arrange an appointment but I was told the next possible appointment was in several weeks and once again, that I should ring in before 8am to receive an appointment. It seems the surgery needs better systems in place to arrange appointments and to actually answer their phones.
The times I have been into the surgery, the receptionists have been fairly friendly. I have no comment on the quality of the doctors, as I was never able to see one!
Overall, my experience with this surgery has exacerbated my mental illness and left me having to ration medication. I'm appalled by the lack of care this service offers. I am lucky to be young and able-bodied, I cannot imagine what it would be for a patient suffering from chronic pain or in the need of long-term care from their GP to have to experience this poor service. I have now signed up to a new doctor, who can hopefully provide a competent service."
–Anonymous, 9th October 2018
On signup, I was told that if I required an appointment, I should ring before 8am. However, upon doing this, I found that before 8am, I simply received an automated message telling me the surgery was closed. If I rang shortly after 8am, the line was busy, leading to the call being disconnected.
This happened for many days in a row. After this frustration, I rang several times over the period of an hour to try and speak to someone, once again the line was busy and I was never able to speak to anyone.
I needed an appointment to review my medications, as is standard practice for new patients. However, due to the days of poor communication, I am now running very low on supplies of my medication. My medication is linked to my anxiety, my experiences with this practice have caused me a great deal of stress and anxiety over the last weeks, worsening my mental health.
I have visited the surgery in person to try and arrange an appointment but I was told the next possible appointment was in several weeks and once again, that I should ring in before 8am to receive an appointment. It seems the surgery needs better systems in place to arrange appointments and to actually answer their phones.
The times I have been into the surgery, the receptionists have been fairly friendly. I have no comment on the quality of the doctors, as I was never able to see one!
Overall, my experience with this surgery has exacerbated my mental illness and left me having to ration medication. I'm appalled by the lack of care this service offers. I am lucky to be young and able-bodied, I cannot imagine what it would be for a patient suffering from chronic pain or in the need of long-term care from their GP to have to experience this poor service. I have now signed up to a new doctor, who can hopefully provide a competent service."
–Anonymous, 9th October 2018
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