Burvill House Surgery

52-54 Dellfield Road, Hatfield, Hertfordshire, AL10 8HP


Average review score of 2.5 from 14 customer reviews

"In the last 2 months I have visited the surgery. One appointment was for myself & the second visit was for my son. On my visit I waited 1 hour over my allocated appointment time. On my sons visit we waited 52 minutes over the appointment time. This is not acceptable! If I turned up for my appointment 1 hour late they would refuse to see me. What is the point of giving an appointment time if they don't keep to it? I can understand some things over run but not by this much time. Both appointment were in early afternoon ( just after lunch) there really is no excuse to treat people like this. Also I stood at reception & asked to make an appointment to be told that I'd have to call back tomorrow morning. I was physically standing there & was told to call!!! It take forever to get through all at my cost! The practice manager really needs to review the system & maybe stop taking on too many patients. I have been a patient for over 40 years."
Anonymous, 15th January 2019


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