Cambridge Medical Group

10A Cambridge Road, Linthorpe, Middlesbrough, Cleveland, TS5 5NN


Average review score of 1.6 from 9 customer reviews

"I have been a patient within this practice for most of my life so well over 45yrs, I am currently employed within the NHS and work with patients every day, when i need to visit my doctors it is usually for a good reason.
On my last visit to make an appointment, as I could never get through by telephone. I stood and listened to the personal details of at least 2 older ladies discussed for everyone to hear, the ladies in question were very upset and on more than one occasion asked the receptionist if they could speak to someone in private, only to be told that all office staff were busy ( i observed one person sat playing on their phone.) This was a very bad case of undignified behaviour from the receptionist whom I would say needs to have training on client service.
When I eventually spoke to said receptionist, I gave all my personal details as requested, I asked for an appointment with my doctor whom I had been seeing for at least the last 6years, to be told the next appointment would be 3 weeks time and with a completely different doctor, i could always phone up at 8.00 oclock on a morning to maybe see someone. As my appointment was not so urgent I decided to wait for my appointment.

On the day of my appointment I attended the clinic and asked why i wasn't seeing my own doctor, to be told that the practice management had already decided which patients are allocated to which doctor without me being notified of this. I find this to be totally unacceptable as I had a very good patient - doctor relationship previously, and had no cause for concern or complaint.

Everything about this surgery has gone downhill over the last couple of years most of the people I speak to are very dissatisfied with the service provided, now understand that some of the nurses whom are very good,capable and caring are now leaving which in my opinion will be the nail in the coffin so to speak.

I did complain to the practice manager regarding an issue a couple of years ago, this was never acted on either"
Anonymous, 7th March 2019


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