Causeway Green Road Surgery

158 Causeway Green Road, Oldbury, West Midlands, B68 8LJ


Average review score of 3 from 13 customer reviews

"If you don't work and have plenty of time on your hands then this surgery is great! However, if you have a job and can't physically get into the surgery for minor things then don't bother.

Today I called them for a simple repeat prescription. Can't do it over the phone. But strangely if I come into the surgery in person and say the same thing then they can do it. THIS MAKES NO SENSE!!!!

I work full time and my husband has just had surgery so I need to look after him - I don't have time to go in and my meds are running out.

Also, don't bother thinking that you can have a blood test there! That's too much for them too. You have to go to a 'centre' most of which are only open during working hours (which is a joke if you have a long commute like me and leave home early and get back around 7pm).

I moved from a wonderful surgery where they could do blood tests, were polite and courteous, and could get me a repeat prescription in Leicester and moving cities has forced me to put up with the sub-standard service here.

Oh and there is one particular Doctor there who is very rude and has no compassion and she's very condescending. She snapped at me when I tried to tell her what was wrong, and also said 'what do you want' in a really rude tone when I sat down. No 'hello' or 'how can I help'.

And just so you know, I work for the NHS therefore this is not a review from a general member of the public who doesn't know the inner workings of our public health system."
Kiran M, 11th December 2018


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