Chobham And West End Medical Practice (Lucas Green Road Branch)

Lucas Green Road, West End, Woking, Surrey, GU24 9LU


Average review score of 1.9 from 6 customer reviews

"I rang the surgery on Wednesday 15th August to attempt to book an advanced appointment - I was told the earliest I could book was 13/14th September. I decided I could not wait that long so rang again this morning 17th August to book an on the day appointment. I rang at 7.59 and was off hold and speaking to someone by 8.03 only to be told there were no appointments left for today. I was told by a receptionist, in a very rude tone, that I should have been queuing outside the surgery before 8am in order to get an appointment. They said I would only be allowed an appointment today if it was an emergency and that if it was a real emergency I should be in a and e. I was made to feel like I was wasting the receptionists time for even calling to try to book an appoointment due to their tone of voice and comments they made. I feel I was not treated with dignity or respect by that particular receptionist and also feel like having to queue outside a surgery for an appointment is totally unacceptable."
Anonymous, 17th August 2018


ABOUT LOCAL GP - CHOBHAM AND WEST END MEDICAL PRACTICE (LUCAS GREEN ROAD BRANCH)

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