"My dad came to the surgery today to see the dr. He was told by the dr that she would like to see him again next week. I went to reception to book an appointment for next Monday, to be told by the receptionist that you canât book appointments in advance you can only book on the day. Could you give a reason WHY? My dad is housebound and I have other appointment next Monday and if I am to bring my dad back to the surgery I need a appointment to fit in with my schedule, not phone on the morning with only a chance of getting what is convenient to me. If I am unable to get an appointment it could mean the dr needs to do a home visit, so I find this a little confusing why you might waste your resources by having to do a home visit, when all I am requesting is an appointment that is convenient to me."
–Anonymous, 22nd October 2018
–Anonymous, 22nd October 2018
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