"An instance on 1 bad experience- there are more!!
Received a telephone call from the survey to say the doctor would like me to make an appointment regarding some test results he had received back.
Phoned the surgery the following morning as I was told to do, only to be told that there are no doctors in only 2 nurse practitioners. Ok, Iâll make an appointment with one of them. âWhat is it forâ I am asked. I explained the phone call I had received, to be told there are no appointments available at all that day. Within the space of 6 minutes all appointments had been taken. Iâm told the only pre-bookable appointment is a week away!
The attitude of the receptionist was awful. Very unhelpful. Had to keep putting me on hold as she didnât know what to do.
I am so disappointed with this place, I have been a patient here for years but the decline is noticeable and is getting worse.
I am now moving surgeries due to this, which I didnât really want to do as it is convenient for me, but I see no other alternative."
–Anonymous, 21st February 2019
Received a telephone call from the survey to say the doctor would like me to make an appointment regarding some test results he had received back.
Phoned the surgery the following morning as I was told to do, only to be told that there are no doctors in only 2 nurse practitioners. Ok, Iâll make an appointment with one of them. âWhat is it forâ I am asked. I explained the phone call I had received, to be told there are no appointments available at all that day. Within the space of 6 minutes all appointments had been taken. Iâm told the only pre-bookable appointment is a week away!
The attitude of the receptionist was awful. Very unhelpful. Had to keep putting me on hold as she didnât know what to do.
I am so disappointed with this place, I have been a patient here for years but the decline is noticeable and is getting worse.
I am now moving surgeries due to this, which I didnât really want to do as it is convenient for me, but I see no other alternative."
–Anonymous, 21st February 2019
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