"Whenever I have telephoned the surgery the receptionist fail to give their name, with only one exception, I was telephoned by a receptionist on my landline telephone number, and asked to telephone the surgery, but again the receptionist failed to leave her name. I duly returned the call, and the receptionist who answered the call failed to give her name!!! I was asked, "Who called you"? I replied "I don't know they didn't lleave a name." I was then asked," what were they ringing me about". I replied "I don't know they didn't say" How ridiculous does that sound?
I still do not know who called me or why. Perhaps it can be seen that it is important to leave a name, and to give a name when answering a call should the need arise where a return call is requested, it might have been important, but since no-one knew who had called , it might have been serious or maybe not,. Whilst of itself, it might not seem that important, it is especially when being requested to call the surgery, and where no reason is given, and no name for reference. In this day and age in "customer service" companies, receptionists and others usually give a name. perhaps this could be a practice adopted here.."
–Anonymous, 28th August 2018
I still do not know who called me or why. Perhaps it can be seen that it is important to leave a name, and to give a name when answering a call should the need arise where a return call is requested, it might have been important, but since no-one knew who had called , it might have been serious or maybe not,. Whilst of itself, it might not seem that important, it is especially when being requested to call the surgery, and where no reason is given, and no name for reference. In this day and age in "customer service" companies, receptionists and others usually give a name. perhaps this could be a practice adopted here.."
–Anonymous, 28th August 2018
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