GPS Healthcare - Meadowside Family Health Centre

Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, West Midlands, B92 8PJ


Average review score of 4.1 from 11 customer reviews

"I feel uncomfortable writing this review as over the years this practice has served myself and family well but a incident today with an unhelpful receptionist needs to be highlighted.

I requested a repeat prescription on Thursday 7 February 2019 for my asthma medication. I visited my designated pharmacist on Sunday on 10 February only to be informed that the prescription had not been received. My husband called into the surgery today, 12 Feb,
to be told I should call the surgery. After finally getting through to the surgery was informed that prior to receiving my prescription I needed to make an appointment to see a GP for a medication review. I am under the care of hospital consultant for this and had been reviewed recently, in addition I had also seen a GP within the last few weeks in which my asthma was discussed.
Although I offered to make this review appointment whilst on the phone I was informed there none available and I would have to call or visit the surgery at 8 am the following morning. This is not an urgent matter and would be using an appointment for someone in greater need. So I asked for a non urgent appt within 2 weeks,as per protocol displayed in the waiting room ,again I was informed there were none available. so to obtain this medication which will take a few days for the pharmacist to process I must contact the surgery again at 8am (impossible to get through) or queue outside of call in to surgery in
effect having to take hours out of a working day. Yet in the media that appts should be available evening and weekends. In the meantime the surgery have my contact details but did not contact me direct which they have done in the past. Incidentally again in the past I have requested a non urgent appt only to be initially to!d there are none available and when pointing out the 2 week protocol for non urgent appts again on display in the surgery and with a lot of sighing and muttering about how long it takes to search I then managed to receive the non urgent within 2 weeks. My husband requested prescription on 7 Feb has received his despite also been requested to book an appointment for medication."
Lydia, 12th February 2019


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