"I have been with this practice for a number of years without complaint, however recently it is definitely failing.
To begin with the telephone service is frustrating, they definitely need to re record it as unhelpful & depressing. You have to jump through many many hoops to even speak with someone after being on hold for an eternity.
You can never get an appointment, just had surgery and been ringing for over a week to try and see a nurse. Only to be told they are fully booked and go to the Haywood walk in centre. In April I was diagnosed with a serious skin cancer and I can honestly say I have been seen quicker by the hospital than I was with trying to see a doctor for the referral.
I am seriously considering moving to another surgery as what was once a brilliant surgery is now failing due to reception staff and too many patients"
–Anonymous, 24th August 2018
To begin with the telephone service is frustrating, they definitely need to re record it as unhelpful & depressing. You have to jump through many many hoops to even speak with someone after being on hold for an eternity.
You can never get an appointment, just had surgery and been ringing for over a week to try and see a nurse. Only to be told they are fully booked and go to the Haywood walk in centre. In April I was diagnosed with a serious skin cancer and I can honestly say I have been seen quicker by the hospital than I was with trying to see a doctor for the referral.
I am seriously considering moving to another surgery as what was once a brilliant surgery is now failing due to reception staff and too many patients"
–Anonymous, 24th August 2018
ABOUT LOCAL GP - HARLEY STREET MEDICAL CTR
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