"Impossible to get an appointment when you need one - to be able to book on line and choose an appoint that suits like other practices would be great, but not here. Ring at 08:30 and you might get an appointment in 2 weeks. If it's an "emergency" you'll get to see a nurse. I did this and she referred me immediately to a doctor but she forgot to put it in the system so I waited an hour before I raised it and eventually got to see the doc.
The admin seem to make it as bureaucratic as possible to get anything done and totally unhelpful. They've claimed not to have received info from the hospital. When I challenged them that I'd discussed the content of the letter with them the day before they miraculously found it. Prescriptions are promised then never materialise until chased several times.
It's hard work being ill with this practice"
–Anonymous, 15th October 2018
The admin seem to make it as bureaucratic as possible to get anything done and totally unhelpful. They've claimed not to have received info from the hospital. When I challenged them that I'd discussed the content of the letter with them the day before they miraculously found it. Prescriptions are promised then never materialise until chased several times.
It's hard work being ill with this practice"
–Anonymous, 15th October 2018
ABOUT LOCAL GP - HEATH LANE MEDICAL CENTRE
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