Homewell Practice

Havant Health Centre, Civic Centre Road, Havant, Hampshire, PO9 2AQ


Average review score of 3.6 from 12 customer reviews

"I made a request in writing on 20/1/19 for repeat medication. I became aware that it had been declined only when I went to collect my prescription on 25/1/19. I immediately spoke to the Practice Receptionist in person who advised me my request had been declined. I am not aware of who was responsible for making that decision but I am more than unhappy that I was not informed at the time as an act of common courtesy and communication and just left to find out when attempting to collect the prescription item. I have now had to book a telephone appointment with a doctor and the earliest date available is 7/2/19 and I am now left without my medication. I repeat this demonstrates a lack of communication and courtesy towards the patient, in this case me. This exact thing also happened last year. I have written a complaint directly to the Surgery as well."
Lorraine, 27th January 2019


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