Horsefair Surgery

South Bar House, Banbury, Oxfordshire, OX16 9AD


Average review score of 2.4 from 16 customer reviews

"This surgery is a total embarrassment. They are incapable to organising repeat prescriptions and continually claim that requests have not been received when it has been proved that they have.
The phones continually ring but are totally ignored by the reception staff even though they are not busy (I have witnessed this when sat in the waiting room)
As well as this they close for lunch from 12.30pm until 2pm (they claim it is for “administration”) but this is the time when some people are able to use the phone during their lunch times. Obviously, this is just another obstacle that the Horsefair have put in place in order to prevent patients from talking to them.
Enquiries and never replied to and follow ups are never made.
This surgery was recently placed in “special measures” and it is unbelievable how it has ever come out of it. It still has a poor reputation locally and I believe actually puts patients at risk.
Take my advice and register at a different GP surgery!"
Anonymous, 30th January 2019


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