Hounslow Family Practice

77 Lampton Road, Hounslow, Middlesex, TW3 4JX


Average review score of 4.4 from 18 customer reviews

"There is a general lack of communication between staff which is unprofessional and unhelpful to the patients. I had to repeat my situation to 3 different staff members and there was still very little help. This also disrespects doctor-patient confidentiality as I don't expect to have to repeat to the receptionists what I saw the doctor for as I booked an appointment for a reason. Also the receptionists asked me next to the entire waiting room which I thought was highly unprofessional and made me very uncomfortable. The system for trying to get a doctor's letter is also unclear and I have had to call, email and visit just to be told to book a doctor's appointment anyway. This has wasted my time as it takes a month just to get an appointment! The main doctor is fantastic, the others are rude and unhelpful, one of them was very rude when I had a legitimate concern and the other actually told me to get private help."
Anonymous, 17th December 2018


ABOUT LOCAL GP - HOUNSLOW FAMILY PRACTICE

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