"On presenting myself at reception at this medical centre for a physio appointment I was greeted by a receptionist just by looking at me. I told her what I was there for she pointed over to an area where a self sign in machine was and told me to sign myself in, this I tried to do but it would not let me unbeknown to me I was using the wrong machine, went back to reception informed her I could not do it to which she rose from her seat begrudgingly came out to me and tried to do it herself by this time I realized I had used the wrong machine I apologised and explained myself and that I had not been there before to which she replied 'it says on the machine ' rather rudely. I then sat down she then came back out and shouted across the waiting room and pointing 'you need to go through that door and go left' as an x receptionist myself this is not how I would have approached a patient she should have either come up to me or asked me to go back to the desk, extremely rude. I rang to speak to someone in management (this was also an unhelpful conversation too telling me I couldn't complain as I wasn't registered there) after I got home who was also as rude and unhelpful using the excuse that the physio dept just use their rooms and I wasn't one of their patients, so does that mean they can be rude to anyone who is not registered there!, I think not, needless to say I did not receive any feed back from her as promised. If this is an example of how the staff there treat people then I think some re training on common courtesy and greeting skills etc need to be put into place."
–Noelle B, 17th January 2019
–Noelle B, 17th January 2019
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