"I saw my own Doctor today, first time in possibly 18 months & I am struggling to put into words how disappointed I am.
After being kept waiting 20 minutes, which I donât mind at all as some times we all need a little extra time with our Doctors. After a quick chat I realised she had no idea why I was there & had no idea of what I had been through in the 18 months. I even prompted her to my injuries & what treatment I had had & she had no idea at all, worst then that she had no interest in my condition at all!
All she kept telling me was âit takes time to get over muscle injuryâsâ she had absolutely no interest in me or my problems at all, she didnât once check my notes or ask me to explain my situation. Just told me not to worry as I had nothing seriously wrong with my arm, or life threatening, seriously disappointed I had to leave before I got angry.
So sad, the reception team are fabulous always so helpful & positive, the nurses are just wonderful always very reassuring & most of the Doctors are fabulous & yet there are a few who really shouldnât be there. Why do they even bother when they are clearly not interested."
–Victoria, 14th January 2019
After being kept waiting 20 minutes, which I donât mind at all as some times we all need a little extra time with our Doctors. After a quick chat I realised she had no idea why I was there & had no idea of what I had been through in the 18 months. I even prompted her to my injuries & what treatment I had had & she had no idea at all, worst then that she had no interest in my condition at all!
All she kept telling me was âit takes time to get over muscle injuryâsâ she had absolutely no interest in me or my problems at all, she didnât once check my notes or ask me to explain my situation. Just told me not to worry as I had nothing seriously wrong with my arm, or life threatening, seriously disappointed I had to leave before I got angry.
So sad, the reception team are fabulous always so helpful & positive, the nurses are just wonderful always very reassuring & most of the Doctors are fabulous & yet there are a few who really shouldnât be there. Why do they even bother when they are clearly not interested."
–Victoria, 14th January 2019
ABOUT LOCAL GP - NEWBURY STREET PRACTICE
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