"Myself and my daughter are registered at this practice. Last time I was able to access the surgery was December 2018, itâs now nearly March 2019, I have been suffering with a gynae problem for over a year since having had my daughter - I have not revived correct help and am still suffering. And there is zero follow up. It is impossible almost to get appointments to start with. You ring dead on 8:00am and youâll be in a queue of 30+, on hold for about an hour and then told there are no appointments. Iâve had to ring 111 and access other walk in services or been referred to other services from the practice when they could not offer a service , when I take these appointments they tell me I need to see my own Gp.
Also the âring after 2pm for results X-rays, blood resultsâ etc is a joke you can be waiting well over an hour on the phone for that too which is totally unacceptable and makes the service inaccessible .
I was told in December after I had emergency bloods done for severe bleeding and breathlessness that someone would ring me with the results, no one did and After trying honestly for a days to get through and being too unwell to walk to the service for my results. After my appointment at the time I was sent on my way after my appointment with an inhailer prescription. And now I am being left with texts regards to booking myself in for an âasthma appointment updateâ which Iâll have luck trying to get an appointment for when I canât get one for things I actually need.
I have been messed around more times than I can count and left in pain and suffering.
Recently the Newington has also had an innapropiate level of staffing e.g. no female drs available and no staff trained to do smear tests- NO woman should have to wait to be called back for a smear when you have staff available!!. I had to have my smear at a walk in centre instead who agreed to do it for me after saying it was unacceptable of my Gp to make me wait. Also there is very little staff at the service in general qualified and unqualified. Recently the receptionists are never at the desk and in the office at the back leaving you stood to check in for unnecessary amounts of time, and then you have to say what your problem is infront of the whole waiting room with no privacy guard.
Also when you do get an appointment be it for myself or my daughter, on multiple occasions I have had them cancelled as we have been on the way to the surgery and once been left a voicemail to cancel 5 minutes before my appointment when I was sat in the reception!!"
–R W, 19th February 2019
Also the âring after 2pm for results X-rays, blood resultsâ etc is a joke you can be waiting well over an hour on the phone for that too which is totally unacceptable and makes the service inaccessible .
I was told in December after I had emergency bloods done for severe bleeding and breathlessness that someone would ring me with the results, no one did and After trying honestly for a days to get through and being too unwell to walk to the service for my results. After my appointment at the time I was sent on my way after my appointment with an inhailer prescription. And now I am being left with texts regards to booking myself in for an âasthma appointment updateâ which Iâll have luck trying to get an appointment for when I canât get one for things I actually need.
I have been messed around more times than I can count and left in pain and suffering.
Recently the Newington has also had an innapropiate level of staffing e.g. no female drs available and no staff trained to do smear tests- NO woman should have to wait to be called back for a smear when you have staff available!!. I had to have my smear at a walk in centre instead who agreed to do it for me after saying it was unacceptable of my Gp to make me wait. Also there is very little staff at the service in general qualified and unqualified. Recently the receptionists are never at the desk and in the office at the back leaving you stood to check in for unnecessary amounts of time, and then you have to say what your problem is infront of the whole waiting room with no privacy guard.
Also when you do get an appointment be it for myself or my daughter, on multiple occasions I have had them cancelled as we have been on the way to the surgery and once been left a voicemail to cancel 5 minutes before my appointment when I was sat in the reception!!"
–R W, 19th February 2019
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