Northpoint Medical Practice

Bransholme Health Centre, Goodhart Road, Hull, East Riding Of Yorkshire, HU7 4DW


Average review score of 3.5 from 4 customer reviews

"This GP Practice is a complete joke. I call up for an appointment and after waiting ages for someone to pick the phone up at 8am they tell me to call back at 1:30, so I call on the dot and they tell me they have no available appointments so call back up the next day at 8am and this happens day after day. You have to book an appointment 3 weeks in advance to actually get a reasonable time as the receptionists do not take into account other people work full time. Also, each time I have an appointment I am told on the phone they are 'fully booked' but each time I go there Is maximum of 3 people waiting, last time I went which was yesterday and had to wait 4 WEEKS for, there was nobody waiting to be seen but that was apparently their only free slot.

Also, when ringing up the recpetionists take too long to answer to the point it cuts off and I have to keep trying, when I went to my appointment yesterday the reception phone rang 13 times and the lady working was ignoring it and just sat there, it is unacceptable. This GP takes too long to process things may I add, after ordering my repeat medication on Pharmacy2U for a new medication I need urgently, it got declined twice because the receptionists had not sorted out the letter from my nephrology consultant so they declined them and the GP I saw had to apologise on their behalf.

I would 100% NOT recommend this GP surgery as you have to argue on the phone until you get an appointment. They tell you they have none free but if you keep telling them over and over again to the point you are arguing they eventually say 'oh yes we have a free time at this hour today' its PATHETIC.

Everything about this GP surgery is a complete shambles."
Anonymous, 8th March 2019


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