Orchard Court Surgery

Orchard Road, Darlington, DL3 6HZ


Average review score of 4.3 from 5 customer reviews

"I attended the surgery on 1/2/19 and whilst waiting to see the doctor, I overheard the receptionist speaking to a patient who had called the survey by phone requesting to see a doctor asap. The receptionist asked him what his problem was and his name and address in a very professional manner.
The gentleman appeared to have pains In his chest and she said he should call 999 for an ambulance but the gentleman did not understand what she was saying as he was elderly and I think hard of hearing.
The receptionst ispoke to the gentleman in a caring and passionate way. She told him a doctor would be with him after surgery.
The receptionist appeared to be very concerned about the gentleman and told him. to promise her that if he felt any worse before the doctor arrives to call 999 immediately.
When I was.called for my appointment I told the receptionist that I thought she handled the matter very professionally showing her concern.
After my appointment the receptionist told me that she had got the doctor to call the gentleman immediately as he was elderly and by himself and she was worried about him.
She told me that felt relieved as she was very concerned about him.
The full service of the surgery provided by all the staff is of an excellent standard and have always treat myself and my family in a caring and professional manner."
Michelle I, 3rd February 2019


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