Rawcliffe Surgery

1 Belcombe Way, York, North Yorkshire, YO30 6ND


Average review score of 3.2 from 2 customer reviews

"Last Friday (16/2/2018) I phoned my surgery to make an appointment regarding a persistent, three-week ache in my left calf. There was no appointment available, but, based on my description, the receptionist insisted (even though I said I didn't think it was any emergency) to a doctor on the phone.
I wasn't really worried and was preparing to walk my dog when the doctor rang. based on my symptoms she said I should see her at 11.30 at the Cornlands surgery. I replied that I had to go to work at 12, and could I instead see her on Monday morning. 'Sir, if you don't see me at 11.30 I can't guarantee you won't be seeing a different doctor this evening in casualty if you have a clot that moves to your lungs', she replied. That got my attention.
I was assessed by the Urgent Care Practitioner and it was arranged for me to go straight to the ambulatory department of York District hospital under the care of the doctor. Within hours I was diagnosed as having DVT..
My treatment has been nothing short of brilliant, and possibly life-saving. It is not over yet, and though my treatment is going welI am aware of the seriousness of my situation: but it could have been damn worse.

Please give my thanks to all involved, especially the unnamed receptionist, as she was on the ball too. My family and I are, once again, in debt to this surgery. This after they insisted on a digital examination of my prostate two years ago that led to the discovery of cancer and a prostatectomy that was carried out at Castle Hill last may. I am truly humbled by the professionalism of all."
Anonymous, 19th February 2018


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