Regal Chambers Surgery

50 Bancroft, Herts, Hitchin, Hertfordshire, SG5 1LL


Average review score of 4.1 from 8 customer reviews

"Usually I find this surgery to be reasonably efficient and helpful. Often however reception staff can be quite unwelcoming and abrupt and appointment availability has always been poor.
Recent events has, however caused me to feel very disappointed by this surgery. Unable to use a repeat prescription service I phoned a few days before my medication ran out to ask about my options, I was told I would have to ring in a few days time to get an on the day appointment to fulfill my prescription. This was satisfactory as I had a few days dose left. I phoned when asked to only to be told by a different member of staff ‘it doesn’t work like that’, They would put a prescription request in to the duty doctor and I would have to phone back to see if it was ready that day. No longer on my medication as it had ran out I was concerned now. I phoned back later only tonne told I would have to phone back the next day. I explained my dilemma and that I was now almost a full day off meds and they said they would try and sort it and to “phone back later”. So, once again, I phoned back only to be told, again, to phone back tomorrow. That evening I suffered some very uncomfortable withdrawals from my medication which led to me having a panic attack. Today I have phoned at 8am to be told by the automated service that I cannot enquire about prescriptions until after 10:30am. At work, feeling dazed and not at all myself, and feeling very anxious I have uncomfortably attended a meeting and tried to phone them again afterwards at 12:50 now to be told the phone lines are closed until 13:45!! I’m disgusted, frustrated and quite frankly upset. I feel very let down, and as a result I am suffering day two off of my medication feeling out of control and it is effecting both my well being and my work.
Honestly this combined with a constant struggle to get an appointment, staff that are rarely friendly and more often than not not much short of rude and doctors that have varying levels of compassion I would not recommend this doctor to a friend or family member."
Anonymous, 1st February 2019


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