Ridgeway View Family Practice

Wroughton Health Centre, Barrett Way, Wroughton, Swindon, Wiltshire, SN4 9LW


Average review score of 2.8 from 14 customer reviews

"I have had enough of this surgery.

Thankfully, having moved a couple of years ago, I didn't suffer when the previous 2 wonderful doctors left Cornerstone Practice & the surgeries merged, however, my Mum still uses the surgery and I'm at my wits end with the service she's received.

She is extremely poorly and can barely walk. She's been left without medication on occasion, can't get through on the phone or leave a message and can't email any more. One doctor offered to send the district nurse 2 weeks ago and no-one has been in touch. Another doctor who visited a month or so ago was rude and didn't allow enough time for a visit. Mum's also been waiting for some paperwork to be signed (which,I would add, she's paying for) for nearly a month! The receptionists are sometimes rude and have treated her as an inconvenience. This is really distressing for her!

I don't trust the surgery or the continuity of care and I worry constantly that they are putting her life at risk due to inadequate staffing levels and poor communication.

Please start reading and reacting to the feedback - the internet is littered with dreadful reviews of your practice. An apology may be nice, but I, and I expect all these other reviewers, want to know what you're doing to improve!"
Anonymous, 20th August 2018


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