"Was with this practice for about 40 years. Always thought highly of it, which is why I stayed with them even when they moved to langworthy Road. After the death of my previous doctor and over time, unfortunately the older staff were replaced by younger inexperienced staff. It was common to hear them talking about their nights out, leaving phones ringing whilst we were sat in the waiting room listening. Confidentiality was compromised when names and contact numbers were discussed during phone calls to patients.
Promised GP call backs didnât happen and messages werenât followed up. Staff should be as helpful as they can in such a sensitive role.
It was very sad to see the demise of this surgery. So unfortunately I cannot recommend them until patients are the reception staffs priority and they are dealt with dignity and respect."
–Anonymous, 25th October 2018
Promised GP call backs didnât happen and messages werenât followed up. Staff should be as helpful as they can in such a sensitive role.
It was very sad to see the demise of this surgery. So unfortunately I cannot recommend them until patients are the reception staffs priority and they are dealt with dignity and respect."
–Anonymous, 25th October 2018
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