"I was disappointed to hear today that the practice has changed itâs policy on ear irrigation appointments from one to two. I feel that this is an extra appointment that isnât required and doesnât constitute an efficient and effective service. As a patient I am knowledgeable to know that when my ears require syringing and that I must apply ear drops for at least 7 days. As a tax payer I do not see any benefit in the two appointments taking time away from treating another patient. This also requires me to take at least an hour away from work for each appointment. Can I ask that you review this? I know that some ENT AQPs in the West Yorkshire area provide Microsuction on patients within the first appointment and do not understand why a nurse cannot provide irrigation in their first appointment. I really felt for the receptionist who was very polite and doing her job as instructed to."
–Anonymous, 17th January 2019
–Anonymous, 17th January 2019
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