Severn Valley Medical Practice

Henwick Halt Medical Centre, 1 Ingles Drive, St John's, Worcester, Worcestershire, WR2 5HL


Average review score of 2.5 from 22 customer reviews

"After yet another unsuccessful attempt at trying to get an appointment to see a doctor I thought it was time to air my views on this poor excuse for a system that is in desperate need of an overhaul.

After 25 minutes on the telephone, on a count down of being number 5 in a queue, I finally got to speak to someone but then only to be told that all the appointments for the day have been filled and that I would have to phone back again tomorrow, I asked why I couldn’t book an appointment now for tomorrow but that is not allowed. So I get to waste my time again tomorrow and if I am lucky I will get an appointment.

Looking at this practice it is easy to see that there are issues. Firstly it has the worst ratings of all the local practices, the reviews are interesting to read and underline problems with how the practice operates. It only has 7 doctors for a patient count of over 20000, the worse ratio of all the local practices, it also states on their website that they are still allowing for more patients so unless they are expecting to recruit more doctors the overloaded system will get to breaking point.

The telephone triage system could work better if there were more staff to police it so the wait time on the phone would be less. Update the phone msg once all the appointments for day are filled, again saving time. Allow appointments to be made for another day and of course the obvious one is to employ more doctors.

I have noticed that no one from Severn valley medical practice has ever replied to any of the reviews that have been left on this site so one can only surmise that nobody is aware of how poor a service that is being offered now or that they are powerless to do anything about it?"
Anonymous, 5th March 2019


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