Shirley Medical Centre

8 Union Road, Shirley, Solihull, West Midlands, B90 3DT


Average review score of 4.1 from 11 customer reviews

"I have been at this practice for under a year. The appointment system is pathetic. The online version offers very few slots and once one is chosen, there are no options to view others in case one wants to see a different doctor or at a different time. So, you have to take a chance by cancelling an existing appointment and hoping for the best.

I called today at 8am because I understand they open slots for the day. Not surprisingly, it is a rat race and I was informed that my call could not be taken as the system was overstretched. I called about 10 minutes later and was able to get through and informed I was number 43 in the queue, so I hung up. I called again about 8:40am and was number 26 in the queue, so I hung up again.

The practice is many countries is that GPs sit in the surgery during working hours and patients are seen on a first-come-first-served basis and they depart after seeing the last patient. Is it so difficult to practice this system? I intend raising this issue with government officials."
Anonymous, 25th February 2019


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