Sma Medical Practice

693-695 High Road, Leyton, London, Greater London, E10 6RA


Average review score of 2.1 from 15 customer reviews

"I went to pick up my repeat prescription from my local chemist, only to find that it hadn't been completely filled.

It took a few days between the chemist and my myself to find out why through the surgery.

Apparently a doctor decided, without ever meeting me or having a discussion with me or consultant, that he couldn't see why I needed part of the prescription and simply just - with a stroke of a pen - decided I shouldn't have it.

I actually was flying a few days later and needed the weaker strength of eye drops for immediate relief in the very dry conditions the flight creates. I've traveled enough to know the effects.

I eventually found out and asked why someone hadn't contacted me to at least advise of the decision. The receptionist didn't feel it was either her fault or responsibility to do so. I was left with a tiny window for the doctor to call to discuss. I asked that he be directed to call my mobile as I wouldn't be home.

He called my landline! I wasn't home.

I spent a number of calls the next morning (I was flying the following day) to get my prescription re-instated. By the way, I was going to work and the chemist closed half day. Luckily my chemist is fantastic and was on standby to release the full prescription once the approval was given.

All this could have been avoided with decent communication and thought about the patient humanly.

You know what the worse think is? The prescription was created via the hospital/consultant who I see periodically - the only role of the doctor is to sign the repeats.

It was clear that my records were not reviewed because if they were he would have seen that I was advised by the hospital consultant to increase my use to hourly. If I was sent a copy of the letter, the practice should have the original.

Very, very, very disappointed and lack confidence that things have improved."
Anonymous, 20th February 2019


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