South Holderness Medical Practice

Queen Street, Withernsea, Humberside, HU19 2PZ


Average review score of 2.8 from 3 customer reviews

"I have called a number of times over the last few weeks trying to arrange an appointment that the doctor asked me to make. I can never get through. I have easily spent over 2 hours on the phone over the last few weeks and another 45 minutes today.

The manager did call me back and said that they could only make an appointment for me to speak with a doctor today if I told them (in front of all my work colleagues) what is wrong with me. The manager then advised me (after I had said how long I had been on the phone today) that if I wasn't able to tell them I could always call back at a time convenient to me. Joke. Interesting how they can speak to me anyway they like but when you point out that they must be joking they don't like my tone. What am I, 5?

I think that it is appalling that people have to discuss with non medical professionals what is wrong with them. Its hard enough getting to see a doctor. I have made at least 2 appointments to see a doctor and been given an appointment with a nurse. The last one was with a trainee nurse and they weren't supervised. Fact.

The surgery hours on their website are incorrect.

They keep contacting me to remove my coil. It was removed in 2012.

The worst part about this is that the doctors are excellent and worth seeing. Its just hard to do that. I wish the doctors understood what it is like as a patient talking to their reception staff."
Anonymous, 4th October 2017


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