Southlands Medical Group

Black Road, Ryhope, Sunderland, Tyne And Wear, SR2 0RX


Average review score of 3 from 13 customer reviews

"Having moved around lot for uni over the last few years I have experienced many different GP surgeries and doctors and it deserves to be noted that this surgery is the best I have experienced.

One particular doctor is by far the most compassionate and caring doctor I've had whether this is for mental or physical health. He repeatedly goes above and beyond for his patients in my experience and does so in a way that makes you feel like you're being listened to and cared for. I know I'm in safe hands and he'll everything he can for his patients, something I've heard multiple times in the waiting room from other people.

The nurses are there if you need to speak to someone same day and they can diagnose and prescribe just as a doctor can. The two nurse practitioners I've seen here are just as capable as a doctor to help in the short term if it's difficult to get an appointment at short notice. I don't believe every surgery has this so it shouldn't be taken for granted.

Yes the wait times can be a little long (although no different from anywhere else I've been) but there's a very good reason for this which should always be kept in mind. The doctors, I believe, are only given a 10 minute slot per patient. Which is out of their control and admittedly not enough, but unavoidable if they are to treat the thousands of patients they have. my doctor will always give you all the time you need to get the care required. He won't push you out of the door after 10 minutes because your time is up. This means he has to stay late that night. It means he misses time with family when he gets home hours later than he's supposed to, something a lot of people forget.

Every person in this surgery, from the receptionists to the doctors, I've come into contact with have been lovely and have so much time for patients, which is obvious as soon as you step through the door, and they deserve so much more praise than what they get."
Becky, 21st February 2019


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