St Andrews Health Centre

2 Hannaford Walk, Bow, London, Greater London, E3 3FF


Average review score of 3.5 from 23 customer reviews

"Been with this practice since I moved to Bow 6 years ago, back then it was horrendous, never could get an appointment and when you did was always at least 20mins late even when they had all staff in .

They've certainly progressed from that, they're not the best still with certain things, mainly the reception staff (which seems to be an ongoing issue with other reviews), they tend not to listen to you when you're trying to explain things or they're too busy chatting to each other and it always looks dirty in there .

Still hard to get appointments but as someone else mentioned since they've stopped being a "walk in" and have become a "hub" any appointments you do get are on time and even early.

The "E consult" service is brilliant, means you haven't got to make an appointment to get advice , I will say however I did have a GP ring me on one occasion and leave a voicemail asking me to book an appointment which I did and was pretty much told by the receptionist I was lying until she took the time to check my notes and saw the GP added a note and she miraculously managed to squeeze me in that day .

The doctors and nurses are fantastic and touch wood I haven't had a bad experience apart from the last blood test I had , results were back before the bruising had gone down, usual lady who does it is awesome and never leaves a bruise.
One of the nurses is amazing and went above and beyond last time I saw her.

Give the reception staff a lesson in customer care/service and I reckon you'll be on way to a great practice"
Graham, 26th February 2019


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