St Anne's Surgery

161 Station Road, Herne Bay, Kent, CT6 5NF


Average review score of 3.2 from 9 customer reviews

"I booked an appointment and met the MH Nurse at St. Annes on 14th December.

This helped greatly but she informed me that there were no more appointments until 8th January.

With what I am going through this was frustrating but I took it on the chin.

The nurse stated I should phone before my appointment on the 8th January to confirm which surgery the appointment will be in, so i did so on the 7th January to be told there is nothing in the system! I watched the nurse book me in at my last appointment. She wouldnt' budge and has now book me in for the 15th.

No apology, no nothing. Just "If it was in the system everything would be saved".. wow. Whilst struggling with a mental health issue this is very, very concerning.

Well done St. Annes, let's hope I make it through the week.

Cheers!"
Alex, 7th January 2019


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