St Margaret's Medical Practice

237 St Margarets Road, Twickenham, Middlesex, TW1 1NE


Average review score of 4 from 17 customer reviews

"I recently moved to St Margaret's and as this surgery is so close to my house, I registered. It is such a stark difference to my old GP practise (Vineyard surgery). I am pregnant and find it almost impossible to get an appointment to see a GP. The receptionists think they have a medical degree and do their upmost to stop you getting an appointment and make decisions on what they deem to be an emergency - apparently extreme sickness for days on end, unable to get out of bed, and unable to work is not a reason to see a GP whilst pregnant. My examples could go on and on. Perhaps they are overworked, but their rudeness over the phone and in person isn't acceptable. When you call to make an appointment you can expect to be on hold for at least 10 minutes. If you manage to speak to a receptionist and get to speak to a doctor you have to stay by your phone for the whole day waiting for that call. If you miss the call you have to try again the next day as you can only book an appointment in the morning. I have managed to get an appointment once to see a GP in person and the doctor then was lovely, but I'm having to switch surgeries as it's just too hard to get infront of a GP!"
Anonymous, 11th March 2019


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