The Alney Practice

16 Cheltenham Road, Gloucester, Gloucestershire, GL2 0LS


Average review score of 4 from 10 customer reviews

"This past week 5th - 9th November, 2018 I have submitted on separate occasions repeat prescriptions for my husband. On the last occasion Friday 9th November I asked the receptionist if the prescription would be processed by Tuesday the following week. The receptionist asked to see the request and mentioned that the particular item was in short supply and wasn't sure if the nominated Chemist would have the said item in stock.
The receptionist took it on herself to contact the Chemist where the item is processed to check if it was available. The Chemist reassured her it was. The repeat prescription was processed that very same day and I collected that afternoon.
How efficient was that to go out of her way above and beyond the call of duty.
Thank you to this particular receptionist and to all of the staff who have maintained their professionalism throughout the transition."
Anonymous, 10th November 2018


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