The Dove Valley Pms Practice

Powell Street, Worsbrough, Barnsley, South Yorkshire, S70 5NZ


Average review score of 3.5 from 5 customer reviews

"I’ve had three reasons to contact the practice management this year and every one has not been good. The first one involved their being really difficult cooperating with my pharmacist over repeat prescriptions. The second again involved prescriptions problem when I was assured someone would ring me back, but they never did. The third is a bit more complicated. In July I underwent an examination under the bowel screeing programme. Everything was clear, no problems. Due to my age I was then removed from the scheme but my name was passed to the practice this July by the bowel screening service, for me to be contacted in three years (2021) to be asked if I wished to have a further screening. Quite simple I thought. However, on 8th August I received a letter from Barnsley Hospital advising me that my practice had referred me to the gastroenterology service for an appointment. I contacted Dove Valley and explained the situation, and that I didnt need, or want, any more attention at this time. I asked her what to do - should I contact the hospital to stop it going any further, or would they do it, amending their own records at the same time ? She told me in a quite disinterested way that things would sort themselves out and not to bother doing anything. Now I’ve just had a letter from the hospital for an appointment with the gastro department. I just contacted BDGH and cancelled the appointment I don’t need nor want. This appointment, they tell me, was requested by the Dove Valley practice, so it appears nothing was done by them following my call.
This is typical of the uninterested, lackadaisical attitude that seems to prevail at this practice. The administration has never been very good, but three examples In one year for one patient is a bit much.
All this would have been put on an email to the practice, had I been able to find an email address on their website, but there doesn't appear to be one.
I’m sure at some point there will be some bland, non committal reply to my comments, but the practice management really does need to get a grip and inject some professionalism into the operation."
DonH, 12th September 2018


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