"I have been with this surgery all my life and I feel compelled to highlight how standards have really slipped. I appreciate the NHS is under a lot of pressure but this should not change the attitude or general abilityâs of the staff.
In general âmostâ of the Drâs are helpful, however any helpful Drâs seem to leave within a short time.
The main issues are with receptionist/ staff attitude (included the practice managers) and the poorly ran pharmacy. The wait times are outrageous for both collecting prescriptions (45mins+and 5 weeks for a lost prescription to be processed) these maybe improved by adjusting limited opening hours.
They also donât offer any modern online appointment/prescription booking services. I believe these services would relieve the wait times and some of the errors made by staff. There are a number of âboldâ signs highlighting staff should be treated with respect. This would be useful if it worked both ways...maybe the signs wouldnât be needed.
I have experienced appointments made but not booked, booked with the wrong Drâs, lost prescriptions and prescriptions charged when they have been paid. Most recently, I requested a call from the practice manager to complaint about an appointment that hadnât been booked for a second time to receive a call from the receptionist informing me the practice manager had gone home for the day and requested I email my concerns. Common courtesy along with basic competency and communication is missing here."
–Anonymous, 18th February 2019
In general âmostâ of the Drâs are helpful, however any helpful Drâs seem to leave within a short time.
The main issues are with receptionist/ staff attitude (included the practice managers) and the poorly ran pharmacy. The wait times are outrageous for both collecting prescriptions (45mins+and 5 weeks for a lost prescription to be processed) these maybe improved by adjusting limited opening hours.
They also donât offer any modern online appointment/prescription booking services. I believe these services would relieve the wait times and some of the errors made by staff. There are a number of âboldâ signs highlighting staff should be treated with respect. This would be useful if it worked both ways...maybe the signs wouldnât be needed.
I have experienced appointments made but not booked, booked with the wrong Drâs, lost prescriptions and prescriptions charged when they have been paid. Most recently, I requested a call from the practice manager to complaint about an appointment that hadnât been booked for a second time to receive a call from the receptionist informing me the practice manager had gone home for the day and requested I email my concerns. Common courtesy along with basic competency and communication is missing here."
–Anonymous, 18th February 2019
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