"The reception staff here are aggressive and rude. They have been argumentative on the phone with me for reasons that I simply can't fathom. Most things could have been easily sorted had they just listened but they were too keen on talking over the top of me. At one point they told another medical provider that my son was not brain damaged - he is actually severely brain damaged and has a number of issues. When I complained I was told that the receptionists are highly trained and had a different version to me. Therefore I must be lying. Having belonged to the practice for ten years, I was shocked to be treated this way. Anyone looking for empathy, understanding or simply even a receptionist with the ability to listen - look elsewhere. The stress they have caused is beyond measure."
–Emma W, 13th February 2019
–Emma W, 13th February 2019
ABOUT LOCAL GP - THE ELMS SURGERY/ DR A AHMAD
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