"I have been a patient at heathbridge for over 10 years now and have never been satisfied by the staff. The doctors and nurses are great, but the reception staff are terrible. Never in my life have I been treated with such contempt. And these are people who have chosen to work with the ill and unwell.
In recent times the lady at the reception desk refused to greet me when I approached her for clarity as to where to leave a sample. Did not look up from her papers and acted as if I wasn't there. When she decided I was worth acknowledgement, not even a hello. She then scoffed at me when I told her my name in request for a doctors call back.
In general I felt diminished and on that basis need to make this review.
I would not recommend this practice if you are in favour of being treated kindly as a tax paying citizen."
–Anonymous, 26th October 2018
In recent times the lady at the reception desk refused to greet me when I approached her for clarity as to where to leave a sample. Did not look up from her papers and acted as if I wasn't there. When she decided I was worth acknowledgement, not even a hello. She then scoffed at me when I told her my name in request for a doctors call back.
In general I felt diminished and on that basis need to make this review.
I would not recommend this practice if you are in favour of being treated kindly as a tax paying citizen."
–Anonymous, 26th October 2018
ABOUT LOCAL GP - THE HEATHBRIDGE PRACTICE
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